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Call 111 when it's less urgent than 999

If you need medical help fast, but it isn't a 999 emergency, you can now call NHS 111.  NHS 111 will assess you, provide advice and direct you straight away to the local service that can help you best.  NHS 111 is available 24 hours a day, 7 days a week and calls are free, including from mobiles.

For more information visit www.nhs.uk/111

Phone calls

Please note that phone calls to the surgery are recorded for training and monitoring purposes

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurse, please telephone or use the link at the bottom of this page to cancel your appointment.

You can also text a message to us on 07554 071577. Don’t forget to add your surname

contact us

Home Visit Policy

Chest pain, shortness of breath and loss of consciousness are emergencies please dial 999 for these symptoms

Requesting a Home Visit

Requests for visits must be made before 10am and at the latest 12 noon. Visiting will normally take place after morning surgery.  Please only request home visits if you are incapable of attending the surgery.  Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.  It helps us to judge the urgency of the call if you describe the symptoms.  The receptionists are trained to deal with your call so do expect to be asked.   All information is confidential.  The doctor may telephone prior to, or instead of, visiting.  Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day.  Ring early if you wish for a routine call if you are housebound.

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit.   We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Our home visiting policy

Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.

A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.

Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.

GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.

GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.

GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.

GPs are not obliged to visit a patient if they have assessed the patient's clinical need on the telephone and found them to be suitable for an alternative method of healthcare.

As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at other healthcare site such as A&E, a message communicated via reception) then the partners of The Paddock Surgery will support any such decision made.

Telephone Advice

Telephone advice from the doctor can be obtained by contacting the surgery. It would be helpful to give the receptionist as much information as possible and a doctor will contact you within 24 hours.  If the matter is urgent please inform the receptionist.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website