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BREAKING NEWS................

11TH AUGUST 2020 - WE APOLOGISE BUT OUR PHONE LINES ARE CURRENTLY DOWN. WE ARE USING A TEMPORARY PHONE SYSTEM SO PLEASE BE PATIENT IF IT TAKES A BIT LONGER TO ANSWER YOUR CALL. ALTERNATIVELY YOU CAN SUBMIT AN ONLINE CONSULTATION FROM OUR HOME PAGE OR YOU CAN EMAIL YOUR REQUEST TO admin.paddocksurgery@nhs.net

COVID-19 (Coronavirus) updated as at 3/6/2020

Following the updated guidance from the government and NHS England we have implemented temporary changes at the practice.

 

**WE HAVE SUSPENDED ALL ONLINE BOOKING**

  • If you are wanting to book an appointment please DO NOT attend the surgery, please contact us by telephone.  However please be patient as the telephone lines are likely to be busy.

  • Please also be aware that appointments will be booked as telephone appointments and if it is felt necessary by the clinician then a face to face appointment will be made. If you asked to attend in person then please wear a face mask and if possible please attend on your own.

  • The receptionists have been told to ask screening questions to every patient, please answer these truthfully and accept the advice you are given if directed to other services

  • You can help us by ensuring we have your up to date contact details and asking our receptionists about online access so you can see your results and request prescriptions

  • Please do not come to the surgery with general queries.  Please phone the surgery on an afternoon when the phone lines may be quieter.

  • Any general sick note requests can be sent viaadmin.paddocksurgery@nhs.net or dropped off in the collection box near the front door.  PLEASE BE AWARE THAT NO CLINICAL QUERIES WILL BE ANSWERED OR APPOINTMENTS BOOKED VIA THIS EMAIL ADDRESS.

  • The hospitals are not yet currently processing routine referrals so we are unable to chase these up.  All urgent referrals are still being dealt with by the hospitals and they are contacting patients directly

Please bear with us at this time and understand our phone-lines will be extra busy.

Where possible make use of the other resources we have e.g Online Access and please do not contact us about hospital queries.

For Dewsbury and Pinderfields Hospital queries please ring 01924 541000

 

  

THANK YOU FOR CONTINUING TO ENSURE THE SAFETY OF YOURSELVES AND STAFF BY STAYING AWAY FROM THE PRACTICE

AND EITHER TELEPHONING US OR USING ONLINE SERVICES

24 HOUR MENTAL HEALTH HELPLINE

Mental Health Poster

 

 

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